Orders Section & How To Use

This section displays all online orders, with each line item representing a separate order.

Next to each order, you will see both the sync status and the fulfillment status:

Sync Status

• Posted: The order has been successfully synced to the ERP.
• Pending: The order is being processed by DotApparel. Once processing is complete, the status will update to “Posted.”

There are three fulfillment statuses, which are automatically updated after each sync, occurring every hour:

    •    Unfulfilled

    •    Fulfilled

    •    Partially fulfilled

View More Details About the Order

You can click on each line item to view the associated data. On the left, you’ll see Shopify data, while the right side displays ERP request data, which is the information sent from Shopify to the ERP.

This data is particularly useful for debugging any order issues with the ERP. Typically, your ERP support will request an “Order Payload.” You can easily obtain this by clicking Show XML in the ERP request XML section.

Orders with Errors

Across the top of the orders section, you can filter orders by:

    •    All Orders

    •    Pending

    •    Error

    •    Resolved

Occasionally, orders may encounter errors and become “stuck” in the app. In most cases, these errors can be troubleshooted and pushed through to the ERP again. However, some situations may require additional support from the DotApparel development team.

Common errors and their resolutions are detailed here.